Growing Through Words Refund & Cancellation Policy

Digital products may include printable activities, learning resources, ebooks, guides, story collections, worksheets, activity packs, downloadable materials, or other digital content.

Because digital products are delivered or made available immediately after purchase, all digital product sales are generally final and non-refundable once access has been provided or the product has been downloaded.

If you experience a technical issue, receive the wrong product, are charged more than once, or are unable to access your purchase, please contact us so we can review the issue and help make it right.

If you purchase a Growing Through Words membership or subscription, you may cancel your membership at any time.

Canceling prevents future renewal charges. You will continue to have access to your membership through the end of the billing period you have already paid for unless otherwise stated at the time of purchase.

Canceling a membership does not automatically refund a payment that has already been processed.

We understand that sometimes a membership may not be the right fit for a family.

Refund requests for a first membership payment may be considered if the request is submitted within 7 days of the original purchase.

Approval is not guaranteed and may depend on factors such as account activity, downloads, use of premium resources, and the circumstances of the request.

Renewal payments are generally non-refundable once processed, so we encourage members to cancel before their next renewal date if they do not wish to continue.

If you believe you were charged twice, charged the wrong amount, or charged after properly canceling your membership, please contact us as soon as possible.

Verified billing errors will be corrected.

If you are unable to access a purchased resource because of a technical problem with Growing Through Words, please contact us first.

We will make reasonable efforts to restore access, provide the correct resource, or otherwise resolve the issue before determining whether a refund is appropriate.

Refunds may be denied when a significant amount of paid content has already been accessed, downloaded, saved, printed, or otherwise used.

This policy helps protect our original educational resources while still allowing us to review genuine customer concerns fairly.

If you have a billing or purchase concern, we encourage you to contact Growing Through Words before filing a chargeback with your bank or payment provider.

We will make reasonable efforts to review and resolve legitimate billing concerns.

Growing Through Words may update this Refund & Cancellation Policy from time to time. Any updated version will be posted with a revised “Last Updated” date.

Changes will not remove any rights that customers are entitled to under applicable law.

If you have questions about a purchase, cancellation, billing issue, or refund request, please contact Growing Through Words through the contact information provided on our website.

When contacting us about a purchase, please include the name and email address used at checkout and a brief description of the issue.

We want families to have a positive experience with Growing Through Words, and we will always review genuine billing and access concerns fairly.